Abacus supports councils to determine client charges based on the service that they receive in addition to any financial support that they are entitled to. The system automates calculations, adjusts bills and integrates with charging and debtor modules, to create what we believe is the most comprehensive Service User Billing solution available.


  • Integrated direct debit functionality reduces arrears and increases efficiency
  • Capable of working independently, using invoicing, direct debit and credit control functionality
  • Integrates with Corporate Debtors Billing Systems, using excellent interface facilities
  • Ability to locally customise invoices, designing detail displayed to reduce customer queries


  • Sophisticated Deferred Payment Agreements solution including workflows for simplified management
  • Detailed current and past charges reporting
  • User configurable aged debt reporting
  • Dunning cycle capable of creating customised letters for clients in different circumstances to ensure effective debt management
  • Document store providing automated capture of system generated letters ensuring full history is maintained


“Both the Residential and Package of Care assessment and charging functions have promoted greater efficiency in proving accurate and timely charging services, and the reporting facilities have enabled quality reports to be put in place for Managers providing budget and statistical returns.”

Helen Marrow – Bury Metropolitan Borough Council