West London Mental Health Trust – first to procure and first to go live

London Mental Health Trust (WLMHT) were the first Trust to receive Open RiO after exiting the National Programme. Servelec Healthcare provides Open RiO under a fully hosted environment.

WLMHT currently operates over a number of inpatient sites, including Broadmoor Hospital and has over 3,000 users providing mental health services across 25 sites.

WLMHT adopted Open RiO as it could be tailored to the Trust's specific requirements and provides more control to implement any upgrades to the solution at their convenience, greatly effecting the total cost ownership. In addition, Servelec is hosting the system on a dedicated platform, providing a complete disaster recovery service. In the near future, the Trust is looking to utilise RiO’s ability to integrate with primary care systems.

WLMHT are now piloting Store and Forward, Servelec’s mobile solution and will rollout Trust wide during 2015.

Nick Broughton, Medical Director, West London Mental Health Trust said:

“It was essential for us as an organisation to find a system that had the necessary strength and flexibility to cope with the great volume of case notes we are responsible for, whilst also maintaining the strictest levels of confidentiality for all the patients and service users under our care. Open RiO provides this for us. Our staff told us they wanted RiO because it was easy to use, reliable and ultimately will help deliver more efficient and effective care. It ensures vital patient information is readily available to everyone who needs to see it, when they need to see it. It will allow us to provide better, more efficient patient care and help recovery.”

Lindsay Dransfield, Sales Director, Servelec Healthcare said:

“We were delighted when West London Mental Health Trust selected us as their partner for their Electronic Patient Records system and we are proud of the achievement of both the Trust and our own people in getting WLMHT live in record time. The Trust is a pleasure to work with and we look forward to building on this relationship in the future”.

Division: Servelec HSC

Category: Healthcare, RiO

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