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Looking forward with RiO in Berkshire – Five Quick Questions

Creating a difference to our customers and clinicians is what drives the team at Servelec Health & Social Care. So it is always rewarding to receive positive feedback from a customer with whom we have worked for over 6 years. Servelec’s flagship healthcare product, RiO, is a feature rich electronic patient record (EPR) system created in close collaboration with clinicians. Berkshire Healthcare NHS Foundation Trust, which provides specialist mental health and community health services to a population of around 900,000 within Berkshire, first implemented RiO in 2010.

RiO supports paperless working and mobile working so healthcare providers can provide a high quality of care. A patient-centred solution, RiO connects with NHS Spine Services including the Summary Care Record, the Personal Demographic Service and e-referrals. RiO is a flexible and easily configurable solution which integrates with GP’s patient records, public health screening and surveillance programmes.

We spoke with Paul Clubley, Corporate Systems Manager at Berkshire Healthcare NHS Foundation Trust about the Trusts experiences of RiO over the past year and their aspirations for the future.

Berkshire Healthcare NHS Foundation Trust has been a long term partner of Servelec. What development to the product has had the greatest impact for your clinicians?

Overall, the development that has had the greatest impact for our clinicians is the combined Mental Health and Community Health record. As an organisation, before RiO when we had separate systems, one of the most time-consuming issues faced by our clinicians was the time chasing and asking for Information.  For many of our services, such has Community Mental Health Teams, proving risks and other information to Health Visitors etc, used to be carried out by a phone call or by post and relied on waiting for someone to be back in the office and a lot of the time. The overall experience was painful for those clinicians preparing to see patients and added to the delay experienced by patients waiting for their next visit.  When the combined RiO system was implemented, together with Servelec, we combined two community systems with Mental Health, and suddenly - almost overnight - huge benefits were found.  Today with the ongoing development and cultural shift our services have undergone, and the value of recording for the purposes of sharing, we are a richer Trust.  Our clinicians are much better informed, patients feel as though clinicians are informed; reducing the time spent telling their story many times over to different people.  Overall our services spend much less time chasing information, meaning more time can be spent with patients.

What positives have you experienced in Servelec’s delivery following the completion of the National Programme for IT in 2015?

The National Programme was of huge benefit to us, because it enabled what were three separate organisations at the time to have one Electronic Patient Record.  The largest benefit was that before RiO and the National Programme, a lot of services had little information about the patients at the point of care and the majority of services were paper based.  Since moving over to work with Servelec directly this has enabled us to develop our local needs at a faster pace.  This has allowed for us to build functionality together, build new assessment forms, and we have been able to take over a 1000 paper based processes across our Trust and make them electronic.  We have also been able to upgrade our system to take releases with added functionality quicker than before.  As an organisation we have also invested in the amount of support in Change, Product Development and Testing to enable us to move forward together with Servelec at pace, which has taken us to a much more mature position digitally.  We have rolled out Servelec’s RiO Mobile Platform (Store and Forward) across a larger set of services than ever before. We are also working with Servelec to integrate RiO with other clinical systems to enable Electronic Medicines Management and sharing of information in the future with patients directly. 

How has RiO contributed to changes across the Trust in the past year?

The stories we hear from our Clinical Services this year as to the differences we have made together are certainly positive to share.  We have clinicians who a year ago were still using paper in a lot of scenarios. Developments made to RiO during the past year have been hugely beneficial to the way we work. The flexibility of the software and the work our teams have been able to do this year with the product, in collaboration with the clinicians means we now have services which have radically changed the way they work.  For some services, this has meant a totally different working day. Together with some of our network connection solutions, they have been able to fill out their assessments at home and in the car!

How do you see the product will continue to support the Trust’s developments in the future?

Imagine a time, when a patient, suffering from Diabetes for example, using their electronic health record can interact with their information and self-record information and then that information comes straight through to the clinicians for 24/7 support. This is the difference Servelec is developing us towards over the next few years by integrating RiO with wider Patient accessible systems. The new functionality Servelec is bringing to the bed side of the patient and so much more will have a hugely positive impact on the outcomes for our patients.

As a leading Trust within the RiO User Group, the Trust is clearly very proactive in helping us to determine the future roadmap for RiO. What’s important to you when looking forward?

As part of the established RiO User Group, we want to champion the positive developments delivered through RiO. Our commitment to the product is such that we assist in providing a support network for other RiO users where we collaboratively assess the developments that will be of most benefit to the broadest selection of RiO users. This two-way dialogue around the roadmap for RiO has resulted in many of the positive developments delivered in recent years, such as RiO Mobile, e-observations and e-discharge and sets out a comprehensive roadmap for the future.

We believe the future is extremely positive for the Trust as we continue to use RiO across community and mental health settings. The team at Servelec continue to deliver what we need, when we need it and is RiO is making an extremely positive contribution to the lives of clinicians and patients.

 

Customer testimonial

Paul Clubley, Corporate Systems Manager at Berkshire Healthcare NHS Foundation Trust:

“The stories we hear from our Clinical Services this year as to the differences we have made together are certainly positive to share.  We have clinicians who a year ago were still using paper in a lot of scenarios. Developments made to RiO during the past year have been hugely beneficial to the way they work. The flexibility of the software and the work our teams have been able to do this year with the product, in collaboration with the clinicians means we now have services which have radically changed the way they work.  For some services, this has meant a totally different working day. Together with some of our network connection solutions, they have been able to fill out their assessments at home and in the car!

“Imagine a time, when a patient, suffering from Diabetes for example, using their electronic health record can interact with their information and self-record information and then that information comes straight through to the clinicians for 24/7 support. This is the difference Servelec is developing us towards over the next few years by integrating RiO with wider Patient accessible systems. The new functionality Servelec is bringing to the bed side of the patient and so much more will have a hugely positive impact on the outcomes for our patients.

“We believe the future is extremely positive for the Trust as we continue to use RiO across community and mental health settings. The team at Servelec continue to deliver what we need, when we need it and is RiO is making an extremely positive contribution to the lives of clinicians and patients.”

Division: Servelec HSC

Category: RiO, Healthcare, mental health, community health, paperless