With dedicated support from Servelec HSC’s Synergy team, Medway Council transitioned from their legacy education management system to the full, best of breed Synergy suite in less than 12 months. Medway Council is now using one system across their Education Service, enabling users to retrieve information more quickly and easily.
The Synergy School Admissions Module, part of Medway’s full Synergy suite has enabled Medway Council to build on previous successes and progress delivery of a more digital approach, enabling schools, parents and providers to self-serve information where required. This has resulted in continued significant online take-up from parents, less paper handling and an increase in efficiency for data management teams; allowing Education Services to focus on improving outcomes for young people and families.
“The Synergy school admissions module has made vast improvements to the time it takes to record information at Medway Council. It has modernised the way in which parents can make school applications, which has reduced the number of paper applications and administration time to input the data. The implementation of the Synergy was an efficient and straightforward experience.”
Rebecca Hood, Systems Support Team Manager
For Medway Council, training was one of the most important aspects of the implementation. A series of consultancy sessions were organised between Synergy’s Consultants and the Systems Support Team Manager. The sessions helped to set expectations and deliver a plan of training activities, which included:
The Synergy team shared examples of good practice from their work with other local authorities to give Medway Council an alternative perspective on how things could be done. Synergy’s knowledge and expertise was vital in supporting the team at Medway Council to consider new practices and build a system that was fit for the Council and its users.
“The consultancy sessions delivered by the Synergy team were greatly beneficial and added value to the implementation enabling users to fully realise the benefits. The Synergy team were really supportive, if we had any queries or issues after the consultancy training sessions, they always responded really quickly with a solution.”
Medway Council is a unitary authority and covers the areas of: Chatham, Gillingham, Rochester Strood and Rainham. The Council manages approximately 12,000 school applications per year.
When choosing a new education management information system, the key objectives for Medway Council were to:
From the start of implementation to go live, the Synergy team worked in partnership with Medway Council to help achieve their goals.
The Synergy education management system is helping to drive efficiencies across Medway Council’s service areas and transforming the way people work.
The reduction of paper-based processes is helping to cut costs and reducing the administrative burden on staff, as data is only entered once, then shared across the service areas. Reporting is much easier as staff can retrieve the information they need more quickly.
Medway Council has also experienced a 97% increase of parents making applications online via the Synergy Admissions Portal. The adoption of modern digital technologies is helping to deliver more transparent and efficient ways of working.
“The Synergy system is helping to drive efficiencies across Medway Council. Using one integrated solution across our Education and Early Help Service is making a massive difference and the feedback from users is very positive.”