In recent years there has been an increased focus on the need to account for the benefits enabled by major investments in IT systems. These IT systems have been in use for a number of years in many trusts and there is often insufficient evidence that the systems and related changes have enabled the significant benefits identified at the outset.

Accordingly, a series of studies are being undertaken by the Health and Social Care Information Centre (HSCIC), working in partnership with specific trusts that have deployed these systems, to better understand the benefits that have been realised from them.

This case study investigates the benefits of Southern Health Foundation Trust’s (SHFT) RiO Electronic Patient Record (EPR) implementation in Children’s Services. The benefits realised, critical success factors, challenges and the Trust’s future aspirations for the uses of RiO are captured for both sharing with other organisations and to inform future developments as the Trust continues to build on its electronic care record, following transition to the Open RiO system in April 2015. 


Southern Health NHS Foundation Trust (SHFT) was established in April 2011 when the Transforming Community Services (TCS) programme brought together Hampshire Partnership NHS Foundation Trust, Hampshire Community Health and Learning Difficulty services from Ridgeway Partnership. Located within the South of England Commissioning Region with services covering Hampshire, Dorset, Wiltshire, Oxfordshire and Buckinghamshire, the trust is one of the largest providers of community health, specialist mental health and learning disability services in the UK, serving a population of around 1.3 million.  The Trust has:

  • 7,766 dedicated staff
  • 776 inpatient beds spread between 25 sites
  • 151 main sites including community hospitals, health centres and inpatient units

The Trust’s vision of a sustainable person-centred health and care system is the key driver for its clinical strategies for all services.


  • Availability and sharing of clinical information has improved efficiency and effectiveness of services.
  • RiO has improved the quality of record keeping, in terms of legibility, accessibility and timeliness.
  • Children’s Services have taken advantage of the ability to record and use key information from more than one source and in more than one place.
  • Sharing clinical information across organisational boundaries.
  • Data in RiO is pulled to the data warehouse and then used for analysis. This supports the organisation’s reporting requirements and more importantly the ability to plan and bid for services.

Download the full case study below.

Servelec Healthcare continues to work in close partnership with the Southern Health NHS Foundation Trust to support its strategic goals and developing further enhancements to the RiO system.

Southern Health NHS Foundation Trust Children's Services Case Study



RiO operates across NHS care settings, including Community, Mental Health, Child Health and Social Care, supporting professionals in the delivery of converged c…