Cornwall Council failed their Ofsted inspection in 2008 and was faced with the need to reinvent their children’s social care services, not only for Ofsted but to improve care for children and families.  By empowering frontline staff, supported by the Mosaic case management system, Cornwall Council has been praised for their focus in turning around a failing service and achieve a ‘Good’ rating from Ofsted.

Councils across the country are faced with constantly falling investment and ever increasing caseloads. As social workers are put under increasing pressure to deliver more with less Cornwall Council has demonstrated how, with the right support and focus, services for children and families can be delivered efficiently and effectively.

Children’s Services in Cornwall were subject to intervention from the Department for Education from 2009-2013 with a significant number of areas highlighted for improvement. During this time safeguarding services were twice rated ‘inadequate’.

Almost all areas for improvement identified have been tackled. As a result, services for children and young people have continued to improve and are in a much stronger position. 

“This achievement is down to the dedication, hard work and skill of staff working on the front line, many of whom go way beyond what is expected of them to help and protect the most vulnerable children of Cornwall.  It is also down to strong partnership working and it is good that the inspectors recognised this.” Jack Cordery, Head of Services for Children’s Social care

Read the full case study here.



Mosaic has been built from the ground up as a fully configurable system. It lends itself to being applied to a wide range of initiatives and local configuration…