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Selena Miles, Senior Revenue Officer, Revenue Services, Pembrokeshire County Council

“Pembrokeshire County Council purchased the Residential Financial Assessments module from Abacus in 2002 and this worked so well in meeting our requirement and enabling us to deliver an efficient service to providers and customers alike. 
When further legislation was issued by Welsh Government in 2003 in relation to charging for Non-Residential Social Services, we decided, based on the performance of the Residential Financial Assessments functionality, to further invest with Abacus and procured the Non-Residential Financial Assessments module. We have then continued to work closely over the last 12 years with Abacus to develop our usage of the system to include not only financial assessments and payments for both Residential and Non-Residential providers but also used the direct debit functionality allowing customers more choice in the way they pay for services, which has been well received with nearly a third of customers now paying for care in this way. 

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"All Abacus staff are professional, friendly and helpful from support staff, to staff dealing with software releases and development. "

Selena Miles, Senior Revenue Officer, Pembrokeshire County Council;

As part of the service packages offered Abacus provide a help-desk via a portal and also a telephone line service. All Abacus staff are professional, friendly and helpful from support staff, to staff dealing with software releases and development. 
Over the years, due to the many developments with our own Council’s policies and that of the Welsh Governments we have also had several bespoke requirements which Abacus have assisted with and unlike many other companies, not all of these developments come with a cost. 
Abacus have demonstrated that they are keen to work with Council’s using their systems to ensure that they get the best out of their system and in order to meet the varying requirements of both English and Welsh Council’s to meet their individual and also shared requirements. A considerable amount of time is spent on testing any new developments or changes, ensuring that their products don’t just deliver on a technical level but also on a Service User/customer focused level. 
We have also had many site visits/presentations for various aspects of the system and have always been very pleased with the rapport with the staff of Abacus and also the way in which preparations are made prior to these visits. Visits always deliver what is expected and always add value to the services which we are then able to pass onto customers. These are achieved by Abacus staff having an in-depth knowledge of how each Council uses the systems. They are then able to offer feasible solutions to streamline processes and enhance aspects of the system whether this is from provider, customer or Service User perspective.”

 

Steve Power, Service Manager, Income and Assessments, Manchester City Council
"Manchester uses Abacus for most of it’s Adult Social Care Finance processes. Processes currently run on manual basis or spreadsheets are all on a migration plan to be moved onto a more formal footing into Abacus.
To give an idea of the volume of money flowing through Abacus we currently bill for c£20m pa of customer contributions and our payments to customers and businesses amount to c£60m pa.
We find Abacus to be a fit for purpose, secure application that meets the needs of our financial processes. We currently integrate the processes between Abacus and both our corporate social care commissioning application and our ERP based management accounting system via a series of interfaces.
Abacus is much more than a simple data repository and contains many processing functions that significantly reduce the resource demands for our payment and charging processes.

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"We find Abacus eSolutions to be a customer focused progressive organisation that places great emphasis on listening to and learning from it’s customers. "

Steve Power, Service Manager, Income and Assessments, Manchester City Council;

We find Abacus eSolutions to be a customer focused progressive organisation that places great emphasis on listening to and learning from it’s customers. Over the last two years we’ve jointly participated in a range of development initiatives to enhance the functionality of the application.With the extranet based B2B portal many of our business partners are able to submit detailed service records to us electronically to support the payment process. The planned C2B portal will increase the range of choice for our customers and will improve the speed and quality of our customer data collection.
Much of the recent development is based on giving us choice about configuration settings via customer maintainable tables so that we can change the way we use the application without the need to ask Abacus eSolutions for developments. The introduction of user defined fields and screens builds on this approach and affords significantly more system functionality that reduces the reliance on spreadsheet based informal processes."

Bridgette Shilton, Team Manager. Nottingham County Council
“Nottinghamshire have been a longstanding Abacus user starting with the residential care payment and charging software, followed by community based charging and the use of Atlas for mobile financial assessments. At the introduction of additional software, the support and advice we have received from Abacus has been outstanding.
We now use the Intranet version for accurate recording and charging for day service attendance, meals and transport and our most recent implementation has been the use of Extranet for external providers. This demonstrates the confidence we have in abacus eSolutions ability to deliver a product that meets our exacting requirements.”

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"The support and advice we have received from Abacus has been outstanding."

Bridgette Shilton, Team Manager. Nottingham County Council;

Helen Marrow – Bury Metropolitan Borough Council
“The decision to purchase Abacus was fundamental to reviewing and improving processes and working practices. It proved to be one of the best decisions taken and we have never looked back.
Both the Residential and Package of Care assessment and charging functions have promoted greater efficiency in proving accurate and timely charging services, and the reporting facilities have enabled quality reports to be put in place for Managers providing budget and statistical returns. The Package of Care contributed enormously to the Department of Health legislation changes required to implement Fairer Charging.
Staff find the system extremely user friendly which is essential when training new members of staff. It’s hard to imagine how we could have managed the last few years without these systems. It’s a pleasure to work with the team at Abacus who provide quality and professional support.”

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"It’s hard to imagine how we could have managed the last few years without these systems. It’s a pleasure to work with the team at Abacus who provide quality and professional support.”

Helen Marrow – Bury Metropolitan Borough Council;

 

Herefordshire County Council
“Abacus eSolutions was chosen after extensive research and recommendations, and it has proved invaluable. The system was customised to our own specifications in areas such as Batch Entry of Services delivered. This alone has raised efficiency, and charging deadlines are met with ease. One of the major benefits for a relatively small authority like Herefordshire is the many local authorities using the system, and the National User Group provides a fantastic forum to discuss new developments and best practice.”

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“Abacus eSolutions was chosen after extensive research and recommendations, and it has proved invaluable." 

Herefordshire County Council;

 

Warwickshire County Council on Atlas
“Finance Operations Manager for Warwickshire County Council says: "As we have been a long standing user of Abacus. Residential and Fairer Charging systems, Atlas was a natural choice when looking for a wireless mobile solution. Now fully implemented, changes in Visiting Officer's working practices have helped improve efficiencies. Visiting Officers have remote access to client data during home visits and enjoy faster processing times, as claims can be uploaded to Abacus remotely. Flexibility has been improved and time consuming paper-based forms eliminated."

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"As we have been a long standing user of Abacus, Residential and Fairer Charging systems, Atlas was a natural choice when looking for a wireless mobile solution." 

Warwickshire County Council on Atlas;

Ashley Leduc, Service Delivery Manager - Financial Assessments, LGSS Northamptonshire County Council
“We have found many benefits from using abacus eSolutions for our Financial Assessments namely, the benefit parameters have made it easier for us to calculate contributions and also to reduce input errors. The facility to generate mail merge letters and breakdowns has also helped us to reduce our workloads considerably.
Abacus has made it very easy for us to move Service Users from one provision of care to another. As the customers basic details remain the same, it has simply been a case of closing one care episode and opening another.
The use of adjustments has been incredibly helpful when reassessing customers; especially those in residential care. The ability to mass recalculate means that we can adjust thousands of assessments at the press of a button.
The future proposals look exciting and well thought out. Abacus have always considered the needs of the customer and are incredibly helpful when making changes to the system. Abacus keep their customers in the loop and have always shown commitment to make the services as good as possible.”

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"Abacus have always considered the needs of the customer and are incredibly helpful when making changes to the system."

Ashley Leduc, Service Delivery Manager, LGSS Northamptonshire County Council;
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“Mosaic offers a lot more flexibility and adaptability than we would be able to create with our legacy systems; the system is also allows us to adapt and change for the future.” 

Dundee City Council ;
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“The Servelec [Corelogic] team that supported our transition from Frameworki to Mosaic were great”

Bertie Savan, Head of ICT, Bracknell Forest Council ;
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“Mosaic has supported us to focus on the child’s lived experience. As a Council we believe that if we are not focusing on this then we are doing the wrong thing.”

Cornwall Council ;
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“Servelec [Corelogic] has worked with us throughout our journey with Ofsted, providing a flexible IT system which has supported our changing working practices. Maintaining or improving our Ofsted rating is of critical importance to Essex and we believe that the Servelec [Corelogic] systems will assist us with this.”

Marc Cohen, Project Manager, Essex County Council;
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“At Wigan, we now have a system that works for us. It meets the requirements of our teams on the ground, day to day and the managers from an IT performance perspective as well. We were looking for a win-win and that’s what we’ve got – everyone is benefiting and Mosaic has added value to the business.”

Wigan Council ;